shipping & returns

shipping policy

Your products will arrive in 5-7 business days with standard shipping.  If you need to receive your items sooner you can pay for Express Shipping 1-2 days or Priority 3-5 days

return & exchange policy

You are covered with our 100% satisfaction guarantee. This means that your purchase is 100% risk free; If for any reason, you do not like the hair that we send you, just ship it back within 30 days. (Hair must be unused and in the orignal state as when shipped).

By shopping with our us, you can expect the following:

  • 1. Free shipping: Free ground shipping on orders over $240. This only applies to the continental U.S.A. Our virgin hair extensions take on average 3 to 5 business days and our instock full lace wigs take about 5 to 7 business business days to be delivered.  If you need your items in a hurry you can pay an extra fee for express shipping 1-2 day or 2-3 day priority shipping. Please note we ship out Monday through Friday.

  • 2. Free exchanges: Do you need a different size, or length?  Simply return the item you purchased and we will ship your exchange item free of charge.

  • 3. Easy Returns: If you would like to return the product you purchased, please do so within 30 days from the day of purchase. All straight returns will be charged a fee of $9.85 (No shipping fee will be applied to exchange orders). Money will be returned the way it was purchased minus fee

  • 4. Secure site: To ensure top notch security, our website uses a 256 bit secure socket layer (SSL) encryption.  This encryption keeps your name, address, and credit card secure from theft.  Our site is also monitored 24/7 to make sure it is always safe for our customers to shop.

  • 5. Signature Required for purchases over $200– To protect you and your package, we require a signature at delivery for all new customer deliveries to make sure you receive your package and reduce incidences of theft or packages getting lost.